Guarantee terms & Conditions

1. General

Congratulations on purchasing a Tiki Treiler.

All Tiki Treiler serial production trailers come with European Community Whole Vehicle Type Approval (ECWVTA) and are designed to be your long-term partner for load hauling.

Following the requirements presented in this user manual and the maintenance instructions will help ensure the safe and long-term use of your trailer; at the same time, they are also a prerequisite for the validity of the manufacturer’s warranty. Tiki Treiler recommends that you review this user manual prior to using your trailer and comply with its requirements for as long as you use the trailer.

When towing the trailer it is important that you observe the limits established by the manufacturer of the towing vehicle – the gross weight of a laden trailer should not exceed the maximum trailer weight permitted by the manufacturer of the towing vehicle.

When using trailers it is important that you make sure that the height above ground of the tow ball on the towing vehicle remains within the permitted range of 430±35 mm.

In the case of trailers equipped with brakes (category O2), during the winter period the use of the same type of winter tyres as those found on the towing vehicle is required (M+S or studded tires).

When using your trailer, contact between the lights and water must be avoided; for example, when reversing into water or driving the lights must not be submerged (with the exception of lights with IP57 and higher protection class).

Contact with water may cause electrical devices to short-circuit.

If you need to drive into water, remove the plug from the socket on the towing vehicle and let the bulbs cool for 10 minutes.

2. Loading the trailer

The trailer’s gross weight, payload and the maximum permitted load for the coupling mechanism can be found on the trailer’s certificate of registration. Overloading the trailer is strictly prohibited! Overloading degrades the driving characteristics, places an excessive burden on the braking system, endangers traffic safety and damages the trailer’s components. The obligation to determine the weight of the load rests solely with the trailer’s user, and not knowing the weight of the load does not release the user from liability. The warranty shall not apply in the case of a trailer that exhibits signs of overloading.

To ensure optimal driving performance and braking efficiency, the load must be placed on the trailer as evenly as possible (preferably above the axels), while at the same time making sure that the load on the coupling mechanism remains within permitted limits.

The load must be secured in such a way that it is unable to work itself free, degrade driving performance or cause material damage or bodily injury. In order to properly secure the load, trailers manufactured by Tiki Treiler are equipped with a sufficient quantity of fastening hooks and eyelets. Load straps must be selected based on the weight of the load.

The width of the load may not exceed the width of the trailer. Lengthwise, in the case of an unmarked load, the maximum rear overhang is 1 (one) metre, on the condition that the lighting devices and registration plate remain visible.

If the trailer has been equipped with a winch, then the user must follow the requirements listed in the user manual! The user manual for the winch can be found on our homepage www.tikitreiler.ee.

When loading and unloading a boat trailer, the user must make sure that the boat is resting firmly on the keel rollers. Make certain that the entire weight of the boat is not resting solely on the rear crossbeam or swinging beam.

Side supports and side rollers are not designed to carry the weight of the boat, but instead to support it during launching into and removal from water.

During transport the boat should be securely fastened, both longitudinally and laterally, using a minimum of four tie-down straps.

The winch is not designed for securing a load.

Please note! The keel rollers, nose and side supports used on a boat trailer have been selected by the manufacturer to be as universal as possible, but may not fit all boat models. To find a suitable solution, please contact the manufacturer or a manufacturer authorised dealership.

3. Coupling the trailer

1.     Release the parking brake (in the case of trailers equipped with brakes).

2.      Move the trailer (with the aid of the jockey wheel, if the trailer is so equipped) behind the towing vehicle, positioning it so that the coupler is aligned with the tow ball.

(Please note! The jockey wheel is not designed for moving a loaded trailer!)

3.     First attach the safety cable to the towing hook.

4.      With the aid of the jockey wheel, lower the trailer’s coupler until the tow ball is aligned with the coupler.

 The coupling automatically locks to the towing hook.

A green plus sign is visible when the coupling is in the locked position.

5.     Test the connection by strongly lifting the towbar.

6.     (Wind the jockey wheel into the upright position and make sure that the wheel is locked in the designated opening. Open the clamp for the jockey wheel, pull the wheel up and attach it to the towbar in the direction of travel).

7.     Connect the electrical connector to the towing vehicle and make sure that all lighting devices are operational.

4. Unlatching the trailer

1.     (Free the jockey wheel and fix the clamp in the start position).

2.      Pull the coupler lever up into the X-position.

3.      Lift the coupler up and off of the tow ball – (use the jockey wheel to help).

4.      Apply the parking brake (if the trailer is equipped with brakes) or place chocks behind the tyres.

Please note! When leaving the trailer for an extended period of time, in temperatures under 0° and/or if the braking system comes into contact with water, in order to avoid the sticking of brakes shoes to the brake drum the parking brake should not be applied, chocks should be used instead.

Please note! Based on the construction of the trailer, the parking brake is not applied when using the trailer’s tilting function!

5. Actions to take before driving

1.          Verify that the coupling mechanism is attached to the tow ball and the safety cable is properly attached (the indicator for the coupling mechanism indicator displays the locked position – a green plus sign).

2.           Verify the electrical connection between the towing vehicle and trailer and that all lighting devices (brake lights, direction indicator lamps and position lights) are functioning.

3.           Verify that the jockey wheel has been raised and fixed securely in place, and that the jockey wheel is facing in the direction of travel.

4.           Verify that all removable parts (for example, additional boards and hardtop lids) have been properly secured and locked.

5.           In the case of trailers equipped with brakes, verify that the parking brake has been released.

6.           Verify that tyres are in order. Maximum permitted tyre pressure can be found on the tyre. The dimensions and load index of trailer tyres and rims must meet the manufacturer’s established parameters, which can be found on the certificate of registration.

Tyre tread depth on summer tyres must be a minimum of 1.6 mm; winter tires a minimum of 3.0 mm.

6. Trailer care and maintenance

To ensure the good technical condition of the trailer, the trailer must be cared for regularly, following the manufacturer’s instructions.

Before the start of each trip, the position of the coupling mechanism must be verified. The meaning of the coupling mechanism indicators are as follows:

“x” position indicates that the coupling mechanism is open.

“+” position indicates that the coupling mechanism is properly locked.

“-” position indicates that the coupling mechanism is not properly locked or the coupling mechanism/tow ball is worn.

Travelling with the trailer is prohibited!

After the first 50 km, the torque limit of wheel bolts must be checked. The recommended torque limit is 95 Nm.

The torque limit for wheel bolts must also be checked after each tyre change.

At the latest 1 (one) year after the date of purchase of the trailer, the trailer owner is required to perform more comprehensive maintenance, during which the following operations should be performed:

Check and if necessary tighten axle, tow bar and coupling bolt joints.

·       Check the functioning of the coupling mechanism and, if necessary, add grease. A worn coupling mechanism must definitely be replaced.

·       Check the functioning of the brakes and, if necessary, contact the manufacturer or a manufacturer authorised dealership.

·        Check the wheel bearing play. If there is play, the wheel bearings must be replaced.

·       Check the functioning of the suspension system and the functioning of shock absorbers, if the trailer is so equipped.

·        Check all lighting devices and cabling and the functioning thereof. The contact surfaces of light bulb sockets may oxidise over time, which is why they must be checked regularly and cleaned carefully. Connection diagrams for sockets can be found on the Tiki Treiler homepage (www.tikitreiler.lv).

·        Check for the presence of splash guard systems (mudguards) and their conformity with requirements.

·       Check the functioning of all specific use parts (winch, keel rollers, side rollers, etc.) and, if necessary, add grease or replace worn parts.

·        Check the pressure, integrity and compliance of tyres with applicable requirements.

Afterwards, periodic maintenance should be performed at least 1 (once) per year.

Tiki Treiler trailers are hot-dip galvanised and/or manufactured using hot-dip galvanised sheet metal, preventing the formation of rust and extending the useful life of the trailer. Oxidation is a natural part of the aging process for the zinc surface coating, which protects the lower layer of zinc from further corrosion. The surface colour may vary as a result of oxidation, from shiny silver to dark grey. If freshly hot-dip galvanised surfaces come in contact with chemicals applied to roads to reduce slipperiness, the result may be dark grey or black splotches on the surface.

The phenomenon in question does not affect the protective properties of the zinc coating; however, the manufacturer recommends that the trailer be washed regularly, with the trailer being washed after each use during winter months. The trailer is washed in a manner similar to that of a car, using water and the same products used to wash a car.

To prevent corrosion caused by salt water and to ensure the longevity of the braking system we recommend continuously rinsing the trailer/braking system with fresh water and using a special washing system to rinse the brakes.

7. Warranty terms.

Bestnet AS provides trailers with a 24 month long after-sales warranty. The warranty period begins the moment the trailer is handed over to the end user. The prerequisite for the validity of the warranty is complying with the requirements presented in the trailer’s user manual and maintenance instructions. The manufacturer agrees that during the warranty period the trailer shall remain free of material and manufacturing defects. Upon the appearance of material and manufacturing defects the manufacturer undertakes to eliminate them at its own expense.

The removal of defects appearing during the warranty period shall take place via manufacturer authorised dealerships. Any parts replaced under warranty shall remain the property of the manufacturer. Transport of the trailer to the warranty repair location shall take place at the owner’s expense.

The expenses incurred by the owner due to warranty repair are not subject to compensation.

The warranty is void, if:

1.     The buyer has not followed the user manual and maintenance instructions and/or the prescribed maintenance procedures.

2.      The buyer failed to inform the seller immediately of a defect which occurred with the trailer (at the latest within three working days following the appearance of the fault) and did not give the seller the opportunity to examine the defect and rectify it immediately.

3.      The trailer has been previously repaired, serviced or rebuilt outside of the manufacturer’s maintenance workshop or the manufacturer’s authorised maintenance workshop.

The warranty does not cover:

1.     Natural wear to the trailer and defects resulting from environmental factors (for example, blistering of the undercarriage coating, rust appearing on the edges of details made from hot-dip galvanised sheet metal and colour changes in the zinc coating).

2.      Spare parts (for example, ball connector, brake pads, brake cables, light bulbs, tyres, rims, wheel bearings, etc.).

To submit a claim, proceed as follows:

1.     If a fault occurs, stop using the trailer at once.

2.      Notify the manufacturer or the authorised representative of the manufacturer about the fault a maximum of 3 (three) working days after it appears, submitting a claim on an official form. An official claim form can be found on the Tiki homepage (www.tikitreiler.lv).

3.     You will be sent further instructions on how to proceed from the manufacturer or its authorised representative.

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